What does this warranty cover?
This limited warranty covers defects in materials and workmanship in this product purchased from Chinasfp.com.
What does this warranty not cover?
- Damagedcaused by the owner unauthorized modifying
- Productsbeyond the original limited warranty period
- Products purchased from unauthorized re-sellers
- Products that are lost or stolen
- Damagedcaused by natural disaster
How long does this coverage last?
Chinasfp’s products offers a limited warranty on a majority of Chinasfp’s products. Chinasfp’s products purchased from unauthorized distributors or re-sellers are not covered by the warranty. Certain items may have different warranties. All items’ coverage time are as below:
- Transceivers & AOC: 3 years
- DAC: 3 years
- NIC & Converter: 1 year
- Patch Cord: 1 year
- Power Adapter: 1 year
- System: 1 year
If you need to apply an RMA for return due to product problems, you only need the following simple steps:
- Apply an RMA Number
- Please offer your Purchase History/Invoice, which includes the product information, purchase time etc.
- Please describe the problems about the products, or you could illustrate it by taking pictures.
- After completing, send it to us of firstname.lastname@example.org.
- After we receive the email and confirm it, we will assign you an RMA Number.
- Pleasewrite theRMA Number in the package and attach the printed RMA form into a box.
- We will confirm the product after receiving the product. If it is due to the problem of our product, we will solve it for you within 7 working days; if it is not the problem of the product, we will repair it for you, but this maintenance fee is borne by you.
Note: We do not support Freight Collect.
Our mailing address is: Ft 9 4/F Good Harvest Ind Bldg, Tsun Wen Road, Tuen Mun, HongKong.