What does this warranty cover?

This limited warranty covers defects in materials and workmanship in this product purchased from Chinasfp.com.

What does this warranty not cover?
  • Damagedcaused by the owner unauthorized modifying
  • Productsbeyond the original limited warranty period
  • Products purchased from unauthorized re-sellers
  • Products that are lost or stolen
  • Damagedcaused by natural disaster
How long does this coverage last?

Chinasfp’s products offers a limited warranty on a majority of Chinasfp’s products. Chinasfp’s products purchased from unauthorized distributors or re-sellers are not covered by the warranty. Certain items may have different warranties. All items’ coverage time are as below:

  • Transceivers & AOC: 3 years
  • DAC: 3 years
  • NIC & Converter: 1 year
  • Patch Cord: 1 year
  • Power Adapter: 1 year
  • System: 1 year
How to apply RMA?

If you need to apply an RMA for return due to product problems, you only need the following simple steps:

  1. Apply an RMA Number
  2. Please offer your Purchase History/Invoice, which includes the product information, purchase time etc.
  3. Please describe the problems about the products, or you could illustrate it by taking pictures.
  4. After completing, send it to us of sales@chinasfp.com.
  5. After we receive the email and confirm it, we will assign you an RMA Number.
  6. Pleasewrite theRMA Number in the package and attach the printed RMA form into a box.
  7. We will confirm the product after receiving the product. If it is due to the problem of our product, we will solve it for you within 7 working days; if it is not the problem of the product, we will repair it for you, but this maintenance fee is borne by you.

Note: We do not support Freight Collect.

Our mailing address is:  Ft 9 4/F Good Harvest Ind Bldg, Tsun Wen Road, Tuen Mun, HongKong.