• Items purchased within 15-days can be returned for a refund.
  • All our products have a 15-Day Money Back Guarantee.
  • Chinasfp offers exchanges within 15 days. 
Easy Steps
  1. Login to our online return portal using your email address and order ID.
  2. Choose the products you need to return or exchange from your order.
  3. Submit the request. Once approved, you’ll receive an RMA number.
  4. Send all items back and provide tracking number to us.
Contact Us:

Phone: +852-606676627

Email: sales@chinasfp.com

Address: Ft 9 4/F Good Harvest Ind Bldg, Tsun Wen Road, Tuen Mun, HongKong

Returns Policy
  • If there’s some objective reasons from Chinasfp, such as receiving an incorrect or defective item, Please return it in time for appropriate processing.
  • If it’s because of subjective reasons from you own, we also provide return service, but the item be supposed to meet following conditions:
    • Returned items must be in their original packaging.
    • Returned items must have no visible signs of damage.
    • Discounted items cannot be returned or exchanged.

     

    Exchange Policy

    Exchange can be divided into two situations:

    • Equivalent goods:Replace the same item with different compatible brand, length, and size. Please send us the product information you want to replace, we will arrange the replacement in advance.
    • Non-equivalent products:Replace an item with different price. In this case, you will need to re-place the new order and return previous one. We will refund the previous order to you.
    Shipping Fees
    • If your return is due to an error on our part (you received an incorrect or defective item, etc.), Chinasfpwill cover all the shipping cost. Otherwise, the return shipping cost should be born by your own. 
    • Usually, international orders may cause custom duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.
    How long it takes to receive refund?
    • Once we receive and accept your returning items, it usually takes about less 7 days to get your refund, depending on the refund method that you use.

    For more information, please contact our customer support at sale@chinasfp.com.